Privacy Policy

Privacy Policy

Welcome to PlantLoom, a service by SmartCloud Connect (Hong Kong) Limited ("we," "us"). Protecting your personal data is our priority. This policy explains how we handle your information when you use our websites and applications ("Our Services").

1. How We Handle Your Data

We collect, store, and process personal data lawfully:

• Storage: Data may reside locally on your device. Storage methods comply with your country's regulations.

• Processing: We use data to deliver, maintain, and improve Our Services while meeting legal obligations.

2. When We Share Information

We only share data under these conditions:

• With Consent: When you explicitly permit sharing (as legally required).

• Legal Compliance: To fulfill government requests, resolve disputes, or meet legal obligations.

• Affiliates: Within our corporate group for essential business needs (minimal data shared).

• Service Partners: With integrated services like Firebase (analytics), sharing only:
• Anonymized usage data
• Advertising IDs (manage via device settings)

3. Your Data Rights

You control your information through these rights:

 4. Fees 

We offer both free and paid Services. If you choose to subscribe to a paid Service, you agree to pay the fees ("Fees") as quoted to you when you purchase that Service. We may calculate taxes payable by you based on the billing information that you provide us at the time of purchase. You are responsible for all charges related to using the purchased Service (for example, data charges and currency exchange settlements). You will pay the Fees in the currency We quoted at the time of purchase. We reserve the right to change the eligible currencies at any time, except where not permitted by applicable law. We reserve the right to change its prices at any time. However, if we have offered a specific duration and Fee for your use of the Service, we agree that the Fee will remain in force for that duration.

5. Children's Privacy

PlantLoom does not target users under 16. We:

• Proactively block minor data collection

• Immediately investigate inadvertent collection reports
▶ Contact our Data Protection Officer at plantloom_helper@hotmail.com

6. International Transfers

Your data may transfer globally, including outside your region. We ensure:

• GDPR compliance for EEA transfers (using Standard Contractual Clauses)

• Equivalent safeguards for other jurisdictions

7. Policy Updates

We may revise this policy. Significant changes trigger:

• In-app/service notifications

• Updated "last modified" date on this page

8. Regional Privacy Rights

California (CCPA)

• Know collected personal data

• Request data deletion

• Opt-out of data "sale" (we don’t sell personal data)
▶ Response within 45 days of request

EU/EEA (GDPR)

• Access, rectify, erase, restrict, or port data

• Processing basis: Contract, legal obligation, or legitimate interest

Brazil (LGPD)

• Access, correct, delete, or restrict data

• Processing basis: Consent, legal requirement, or contractual need

9.Screen Content Protection

a. Purpose

We take your information security extremely seriously. To prevent the leakage of your sensitive personal information (such as identity details, album content, private documents, etc.) through screenshots or screen recording, this app employs specific technical protection measures on certain designated interfaces.

b. How It Works

When you enter a protected app interface, the application triggers a security protection mechanism. This mechanism will cause the system-level screenshot and screen recording functions to only capture a blank or blurred image, preventing the successful capture and saving of the actual content displayed on the screen.

c. Transparency & User Awareness

We implement this measure to proactively establish a line of defense for your data security, guarding against the risk of information leakage due to reasons such as a lost device, someone else borrowing your device, or malicious software. Please be aware that this feature only targets the system's built-in screenshot and screen recording functions.

d. Your Control

This feature is typically automatically enabled in the aforementioned specific scenarios and cannot be manually turned off. If you wish to avoid this restriction for a particular operation, you can choose to temporarily exit the sensitive interface, perform the screenshot in a secure environment on your device (e.g., your photo gallery), and then return to the app to continue.

10. Contact Us

For privacy questions or rights requests:

Data Protection Officer

plantloom_helper@hotmail.com